VibeCall

Help Center

How can we help today?

Find answers to common questions, learn how to get started, and reach our team if you still need help.

Rates
See prices by country
How to call
Step-by-step guide
Payment methods
Top up your balance
Contact support
We are here to help
Free minutes
Try VibeCall for free

Frequently Asked Questions

How do I top up (buy credit)?
Open the app → Buy credit → select an amount → choose a payment method → confirm. Your balance updates instantly.
  • Supported payments: cards, Apple/Google in‑app (varies by region).
  • No monthly fees — you only pay for the minutes you use.
See all payment methods
How do I make a call?
1) Open VibeCall and dial the full international number (or pick from contacts). 2) Check the shown rate. 3) Tap Call.
  • No internet is required for the receiver.
  • First call often includes free minutes.
Step‑by‑step guide
What do I need to start?
You need: the VibeCall app, a verified phone number (SMS), and a small amount of credit. That’s it.
  • Works on most Android devices; iOS coming soon where supported.
  • Calls connect over reliable lines for HD voice quality.
How much do calls cost?
Pricing is per minute and varies by country and line type. You always see the rate before you call.Check rates.

Tip: Mobile and landline rates may differ.

Do I get free minutes?
New users can get free minutes to try the service. Availability varies by region and campaign.Learn more.
Calls won’t connect or quality is poor
Ensure the number format is correct with the country code, try another line type (mobile/landline), and verify you have enough credit. If issues persist, contact support.Contact support.
Which payment methods are supported?
Payment options depend on your region and app store. Cards and major wallets are generally supported.All payment methods.
Which countries can I call?
You can call 220+ destinations. Availability and rates vary by country and line type (mobile vs landline).See rates by countrycountry codes.
Does my credit expire?
Credit generally does not expire as long as your account is active and in good standing. Promotional credits may have terms. Please review our Terms.
Can I get a refund?
Refund eligibility depends on payment method and local regulations. If something went wrong with a payment or call, contact support and we’ll assist you.Contact support.
What number will the receiver see (Caller ID)?
Caller ID may display a local access number or your verified number, depending on routing and regional rules. This does not affect price. If you have questions, reach support.reach support.
How do you protect my privacy and security?
We use secure infrastructure and do not sell your data. Access is limited and monitored. For full details, read ourPrivacy Policy Terms Terms.
How can I delete my account?
You can request account deletion at any time. Follow the steps described here:Account Deletion.